Customer Service Representative

Customer Service Representative
March 9, 2023
Base Pay


Job Description

Facilitate customers and sales departments questions and manage significant strategic client accounts. Work with multiple contacts to see customers’ projects through to successful completion. Work with Management to increase knowledge and capabilities in the position to become a seasoned team member. Work with sales to take on the main role in the day-to-day account activities, freeing sales to focus on high-level projects and growing the business.

  • Assist customers with the digital workflow/film process before the manufacturing process begins
  • Order entry, processing, invoicing and finishing goods inventory management
  • Understand pricing and profitability, with the ability to assist sales in the estimating/pricing process when needed
  • Process complaints through Complaint Pro and enter credits into Oracle
  • Coordinating jobs with production and manufacturing during process, confirming order progress with customers and sales
  • Work effectively and independently with minimal direction and guidance from Manager.  Others in the department may go to CSR Lead when the Manager is unavailable
  • Communicate with Finance, Estimating, Quality, Creative Services, Information Technology and other corporate and local personnel
  • Resolve problems relating to orders such as missing shipments or product shortages
  • Write/edit work instruction procedures for department
  • Take a leadership role in miscellaneous projects
  • Actively participate in self-development through continuous learning opportunities
  • Comfortable working on a PC/Internet
  • Strong verbal and written communication 
  • Detail-oriented
  • Facilitate problem solving and implement solutions 
  • Ability to perform functions with limited supervision
  • Minimum 5 years relevant work experience (folded carton/printing industry preferred)
  • High School Diploma or equivalent required
  • Proficient in Microsoft Office Suite
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